Issuetrak
Issuetrak revolutionizes issue tracking with omnichannel ticket submission, enabling users to create tickets effortlessly via chat, email, or webform. Its intuitive dashboard and powerful automation streamline complaint management, while built-in collaboration tools ensure efficiency. With flexible deployment options and award-winning support, businesses can enhance customer satisfaction and operational effectiveness seamlessly.
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Top Issuetrak Features
- Omnichannel ticket submission
- Automated ticket distribution
- Collaborative task management
- Hardware and software tracking
- Recurring and scheduled issues
- Customizable dashboard panels
- Canned response templates
- Self-service knowledge base
- API and Zapier integration
- Role-based user access
- 24/7 customer support
- On-premises or cloud hosting
- Custom reporting capabilities
- Issue trend analysis
- Service level notifications
- Cross-department issue tracking
- Multi-location support monitoring
- Seamless integration with Azure AD
- User-friendly webforms
- Quick ticket status updates
