Spirent InTouch
Spirent InTouch enables operators to leverage advanced analytics for enhanced customer and network insights. By pinpointing experience hotspots, it helps prevent costly customer care incidents and churn, while streamlining root cause analysis. Its tools for data collection, QoE scoring, and visualization empower businesses to proactively enhance service quality.
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Top Spirent InTouch Features
- Proactive customer experience tracking
- Root cause analysis acceleration
- Quality of Experience (QoE) metrics
- Real-time analytics dashboard
- Data fusion capabilities
- Automated incident resolution suggestions
- Visualization tools for insights
- Churn prediction analytics
- Customizable reporting options
- Historical performance tracking
- Network performance monitoring
- User-friendly interface
- Integration with existing systems
- Cost-saving incident management
- Alerting for experience hotspots
- KPI tracking and benchmarking
- Detailed customer interaction logs
- Trend analysis for service improvement
- Multi-channel data collection
- Comprehensive issue tracking system
