ITSM
Epicor Kinetic ITSM Software empowers IT departments to proactively manage issues, enhancing service levels while minimizing disruptions. By centralizing incident management and change requests, it fosters transparency and accountability. Its scalable, cloud-based architecture adapts seamlessly to organizational needs, promoting customer satisfaction through automated processes and a user-friendly self-service portal.
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Top ITSM Features
- Proactive issue anticipation
- Rapid problem resolution
- Service level monitoring
- Customer satisfaction surveys
- Net promoter score tracking
- Scalable cloud-based solution
- Flexible configuration options
- Automated operational planning
- Centralized customer activities
- Integrated ITSM and CRM
- Self-service customer portal
- Branded service interface
- Incident and change management
- Transparency in business processes
- Accountability in service delivery
- Standardized process improvements
- Enhanced IT cost transparency
- User-friendly interface
- Customizable reporting tools
- Real-time performance analytics
