Ivanti Voice Automation
Ivanti Voice Automation seamlessly integrates existing phone systems with IT service desks, enabling intelligent call routing and voice self-service. This solution enhanc... Ivanti Voice Automation seamlessly integrates existing phone systems with IT service desks, enabling intelligent call routing and voice self-service. This solution enhances customer satisfaction by boosting first call resolution rates and streamlining agent efficiency through automatic screen pops and priority caller recognition, ensuring a cohesive service experience.
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Company Information
- Company: Ivanti
- Country: United States
Top Ivanti Voice Automation Features
- Intelligent call routing
- Integrated voice response
- Voice self-service
- Automatic screen pops
- Call management functionality
- Real-time customer data access
- Ticket-based priority routing
- Queue time prioritization
- Seamless on-premises and cloud support
- Automated workflow integration
- SIP trunk connectivity
- First call resolution improvement
- Whispering and conferencing capabilities
- Unified call and request management
- Voice-enabled incident creation
- Status checking through voice
- Enhanced agent performance tools
- Voice automation for IT service teams
- 'White glove' service for priority callers
- Comprehensive service desk support
