Keyfax
Keyfax is an intelligent diagnostic tool designed for social housing organizations, empowering over 29,000 customer service advisors to accurately resolve tenancy and rep... Keyfax is an intelligent diagnostic tool designed for social housing organizations, empowering over 29,000 customer service advisors to accurately resolve tenancy and repair inquiries. Its user-friendly interface enables tenants to self-diagnose issues, ensuring efficient service delivery and enhancing the customer experience for over 4 million repairs annually.
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Company Information
- Company: Omfax Systems Ltd
- Country: United Kingdom
Top Keyfax Features
- Intelligent scripting for enquiries
- User-friendly graphical system
- Accurate repair diagnosis
- Integrated housing portal support
- Self-service repair guidance
- Responsive online enquiries portal
- Multi-device compatibility
- Accurate tenancy enquiry handling
- KeyNamics integration with Dynamics 365
- On-brand graphical self-service
- Background job for customer needs
- Deep integration with ActiveH Desktop
- Improved ActiveH Web integration
- Rapid deployment for customer service
- Enhanced customer experience focus
- Comprehensive training support
- Real-time repair issue identification
- Streamlined customer service process
- Award-winning innovation recognition
- Extensive customer support network.
