Lighthouse Desktop
Lighthouse Desktop revolutionizes knowledge management for call centers, enabling a remarkable 40% reduction in holding times and cutting onboarding by up to 70%. With seamless integrations into popular platforms like Salesforce and Zendesk, it empowers teams with quick access to vital information, enhancing customer service and driving significant cost savings.
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Top Lighthouse Desktop Features
- AI-powered knowledge suggestions
- Seamless AWS integration
- Integrates with Salesforce
- Microsoft Teams integration
- Zendesk knowledge management
- Genesys customer engagement
- Freshworks suite access
- Azure OpenAI capabilities
- Decision trees in Teams
- Real-time information access
- Enhanced authoring experience
- 24/7 customer knowledge access
- Reduced onboarding times
- Improved first call resolution
- Reduced error rates
- Quick access to critical knowledge
- Streamlined workflow efficiency
- Advanced analytics capabilities
- Customizable knowledge bases
- Multi-channel knowledge sharing
