Lumoa
The innovative CX platform harnesses Generative AI to provide real-time insights from customer feedback across various channels, including surveys and reviews. Users can quickly ask targeted questions and receive specific, actionable answers. This allows organizations to enhance customer experiences, track key metrics, and cultivate a customer-centric culture effectively.
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Top Lumoa Features
- Generative AI insights
- Real-time feedback analysis
- Centralized feedback repository
- Multi-channel feedback integration
- Customer journey visualization
- Comparative performance metrics
- Customizable executive dashboard
- Action tracking functionality
- Real-time alerts setup
- Team collaboration tools
- Sentiment analysis breakdowns
- Specific insights for actions
- Customer-centric decision support
- Performance tracking across touchpoints
- User-friendly data presentation
- Instant question-and-answer capability
- KPI impact measurement
- Feedback trend identification
- Seamless integration with existing tools
- Customer feedback prioritization.
