MiaRec
MiaRec revolutionizes contact center analytics with its AI-powered IMetrics, enabling organizations to automatically track critical KPIs such as CSAT, NPS, and NES with a single click. By delivering precise insights directly from customer interactions, it empowers leaders to enhance agent performance, streamline operations, and transform their centers into high-performing excellence hubs.
Top MiaRec Alternatives
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Imagicle Call Recording offers centralized conversation capture across multiple platforms with diverse recording options, including always-on, on-demand, and live keep modes.
MyQuality
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EzPhone Recorder is a versatile phone call recording software designed for Windows PCs, enabling users to capture calls from landlines and mobile devices effortlessly.
Replay Call Recording
Replay Call Recording, seamlessly integrated with Tapit Call Accounting, simplifies the process of managing call records.
Flyte
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Top MiaRec Features
- Automated KPI tracking
- Real-time customer insights
- Comprehensive metrics analysis
- AI-driven performance improvement
- Effortless QA automation
- Custom metric creation
- Financial impact assessment
- Enhanced decision-making clarity
- Streamlined operational efficiency
- Voice AI integration
- Call analysis at scale
- Proactive efficiency suggestions
- Cost center transformation
- Agent performance optimization
- Customer satisfaction monitoring
- NPS and CSAT tracking
- Data-backed decision support
- Interactive reporting features
- Seamless integration capabilities
- User-friendly management interface
