neXorce
The NeXorce Enterprise Suite transforms call center monitoring with its ability to integrate real-time and historical data from various applications. Agents and managers benefit from customizable dashboards, dazzling LCD wallboards, and instant reports accessible on PCs and mobile devices, ensuring critical insights are always at their fingertips.
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Top neXorce Features
- Real-time call center monitoring
- Historical data analysis
- Customizable reporting tools
- Dashboard publishing capabilities
- Mobile device notifications
- SMS text alerts
- Email alerts for updates
- Large format display support
- Wireless connection for displays
- Instant awareness PC reports
- Group performance analytics
- Multi-device compatibility
- User-friendly interface
- Visual metric representations
- Centralized data aggregation
- Remote access capabilities
- Comprehensive performance metrics
- Scheduled report generation
- Real-time statistics tracking
- Notifications for critical updates
