NICE inContact
NICE inContact CXone is a call center software that uses intelligent omnichannel routing, automation, and AI to provide the best experience for call center employees. Use smart digital platforms to communicate and interact with customers and maintain the performance charts for all employees. It also integrates with popular CRM software to simplify the workflow. The dynamic RESTful API provides enhanced functionality to the call centers.
Top NICE inContact Alternatives
- Fenero
- TeleTech
- ContactMe
- VICIdial
- FullContact
- CloudAgent
- JustCall
- Super Receptionist
- Genesys PureCloud
- Twilio Flex
- Freshcaller
- CallTools
- Plaxo
- Convoso
- CloudTalk
Top NICE inContact Alternatives and Overview
ContactMe
ContactMe is a business contact management application used commonly by small businesses to manage contacts, track daily tasks, add contacts, and more.
VICIdial
VICdial is an open-source, enterprise-level call center solution that fits perfectly in small as well as large-sized business organizations of various fields.
FullContact
FullContact is contact management software that allows users to manage all their contacts in one place with automatic update.
CloudAgent
CloudAgent is an internet telephony provider software used by call centers and customer service centers to contact their customers.
JustCall
The number can be used to make calls via the internet, Skype, or smartphone app...
Super Receptionist
Super Receptionist comes with features such as unified management, automated call recording, and real-time analytics...
Genesys PureCloud
Its high degree of reliability enables these professionals to provide the best solution to every...
Freshcaller
It highlighted features are its cost-effectiveness, its scalability, its reliability, and its easy setup process...
CallTools
Technologies, such as predictive dialler and Interactive Voice Response (IVR), help to increase consumer footfall...
Plaxo
The application is compatible with all standard devices to be accessible anywhere, anytime...
NICE inContact Review and Overview
Call centers need intuitive methods to simplify their hectic workflow. Call center management software is required to automate these tasks and provide better flexibility and reduced complexity of work. They should be able to distribute work among others, use interactive voice responses to engage the callers. The quality management part should also be taken care of – provide regular surveys and feedbacks forms both for callers and employees. Nice inContact CXone takes care of a lot of these tasks quickly.
Omnichannel routing
This is the latest technology aimed at making the call center executive to caller experience interesting and enjoyable. Consumers can connect to the call centers for support via any of the following methods – email, Facebook, SMS, and chats. Use over 30+ digital assets and Advanced voice-over blending from the voice channel.
It is also easier to add different levels to the omnichannel routing method since there is no need to rework to such connectivity related things anymore.
My Agent eXperience
This helps to maintain job satisfaction and engagement among call center employees. Personalize your interactions with customer context and history using the integration with CRMs. It empowers them to find out methods to hold the focus of the camera. Reduce the possibility of people leaving their jobs and maintain a healthy relationship with the employees.
All short agent training is taken as online skills development programs.
Transform from call center to profits
Use the tools to manage inbound and outbound transfers easily. Increase interactions, promote agent utilization and enable better outreach to the customers. Use proactive tools to maximize blogger outreach and generate more revenue. Minimize agent abandons and let more users join the platform.
It allows us to use these metrics to improve productivity and utilization with inbound and outbound activity combinations.
Business Flexibility
NIC inContact CXone allows companies to deploy agents for business flexibility and implement IVR and contact routing within hours of starting the operations. Introduce new digital channels to contact customers faster than before. It helps companies to optimize and maintain routing flows regardless of the channel being used.
Save time using the intuitive contact center administration feature that lets them manage the call center issues fast and more effectively.
Company Information
Company Name: NICE inContact
Founded in: 1986