Samsung Contact Center Pro
Samsung Contact Center Pro is an advanced solution designed for efficient customer interactions. It features skills-based routing, real-time call recording, and extensive reporting capabilities. Integration into existing CRM systems allows seamless management, while a user-friendly browser interface simplifies operations. The system supports robust compliance measures and offers 24/7 interaction capabilities.
Top Samsung Contact Center Pro Alternatives
Nexidia Analytics
This contact center software leverages omnichannel AI-enabled predictive analytics to enhance customer experiences.
CenturyLink Traditional Voice Services
CenturyLink Traditional Voice Services is a robust contact center solution designed to enhance communication and collaboration.
Squeeze-Me-In
Squeeze-Me-In is an advanced contact center software designed to enhance customer interactions.
IDT Telecom
Offering innovative contact center solutions, this software empowers businesses to engage with consumers through intelligent interactions.
Jet Online Call Tracker
Streamline your telecommunications with Jet Online Call Tracker, a robust cloud platform that unifies inbound calls across business phone systems and mobile services.
SAP Service Engagement Center
The SAP Service Engagement Center is a sophisticated contact center software that enhances customer interactions by leveraging AI-driven insights.
Knowlarity IVR
It enhances call handling efficiency through multi-level menus, ensuring personalized experiences...
Panterra Cloud Contact Center
With 24/7 US-based support, secure cloud integration, and swift deployment, businesses can optimize communication and...
VoiceSage
It enhances customer engagement through rich messaging, SMS, and interactive voice solutions, enabling self-service for...
CallTower
It enables users to connect effortlessly, regardless of location, while offering personalized control over services...
HoduCC - Contact Center Software
It offers features like automated IVR, VoIP solutions, and predictive dialing, ensuring efficient call management...
CloudPhone
Users receive phones ready to set up in minutes, backed by a dedicated Customer Care...
Voicebase
The platform automatically scrubs sensitive data, allowing for secure interactions while providing insights into effective...
Kana Enterprise Outbound Calling Campaigns
By integrating AI-driven tools, businesses can enhance agent efficiency, reduce call times, and increase customer...
Top Samsung Contact Center Pro Features
- ACD groups management
- Skills-based routing
- Real-time position in queue
- Call recording capabilities
- Search and archive calls
- Extensive interaction reporting
- Customized reporting options
- Compliance recording features
- 24/7 interaction support
- Desktop call control functions
- CRM application integration
- Intuitive browser interface
- Pure SIP technology
- Linux appliance architecture
- Samsung smartphone access
- Standard and enhanced support
- System compatibility with SCM
- Warranty coverage options
- Repair and service locations
- User-friendly administration tools
Top Samsung Contact Center Pro Alternatives
- Nexidia Analytics
- CenturyLink Traditional Voice Services
- Squeeze-Me-In
- IDT Telecom
- Jet Online Call Tracker
- SAP Service Engagement Center
- VoiceGuide IVR
- Knowlarity IVR
- Panterra Cloud Contact Center
- VoiceSage
- CallTower
- HoduCC - Contact Center Software
- CloudPhone
- Voicebase
- Kana Enterprise Outbound Calling Campaigns
