Samsung Contact Center Pro
Samsung Contact Center Pro is an advanced solution designed for efficient customer interactions. It features skills-based routing, real-time call recording, and extensive... Samsung Contact Center Pro is an advanced solution designed for efficient customer interactions. It features skills-based routing, real-time call recording, and extensive reporting capabilities. Integration into existing CRM systems allows seamless management, while a user-friendly browser interface simplifies operations. The system supports robust compliance measures and offers 24/7 interaction capabilities.
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Company Information
- Company: Samsung Business USA
- Country: South Korea
Top Samsung Contact Center Pro Features
- ACD groups management
- Skills-based routing
- Real-time position in queue
- Call recording capabilities
- Search and archive calls
- Extensive interaction reporting
- Customized reporting options
- Compliance recording features
- 24/7 interaction support
- Desktop call control functions
- CRM application integration
- Intuitive browser interface
- Pure SIP technology
- Linux appliance architecture
- Samsung smartphone access
- Standard and enhanced support
- System compatibility with SCM
- Warranty coverage options
- Repair and service locations
- User-friendly administration tools
