nService
nService is a user-friendly web-based help desk software designed to empower various departments, from IT to HR. It enables teams to set up dedicated support websites for customers and employees, allowing users to easily search the knowledge base, submit service requests, and track their status effortlessly. Technicians can efficiently manage workloads, while managers access vital reports, ensuring timely resolutions and streamlined service delivery.
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Top nService Features
- Customizable support website
- Multi-department service integration
- Knowledge base search functionality
- Service request tracking
- Ticket status updates
- Technician workload overview
- Issue escalation tools
- Detailed reporting capabilities
- User-friendly interface
- Free trial availability
- Multi-channel support options
- Automated ticket assignment
- SLA management tools
- User feedback collection
- Mobile-friendly access
- Performance analytics dashboard
- Customizable notifications
- User role management
- Real-time collaboration features
- Integration with third-party tools
