Optiwe
Optiwe revolutionizes customer service by centralizing interactions across WhatsApp, Facebook, Instagram, and websites into a powerful CRM. By leveraging ChatGPT, it automates responses and enhances team productivity. Users experience up to a 30% increase in automation and a 25% boost in sales efficiency, optimizing communication and driving conversions seamlessly.
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Top Optiwe Features
- Multi-agent response capability
- Centralized conversation inbox
- AI-driven suggested responses
- Automated follow-up reminders
- Customer data import functionality
- Intelligent chatbot flow designer
- Cross-channel sales integration
- Performance analytics dashboard
- Customer sentiment analysis
- WhatsApp Business API integration
- Contact list management tools
- Personalized marketing campaigns
- Omnichannel customer experience
- Real-time conversation notifications
- Automated FAQ responses
- Efficient message classification
- Integration with existing CRMs
- Enhanced customer loyalty tracking
- Rapid deployment across channels
- Scalable customer service solutions
