OMniLeads
OMniLeads is an innovative call center software that leverages WebRTC technology for seamless operations. It offers real-time dashboards, automated customer satisfaction surveys, and advanced reporting tools. With integrated WhatsApp Business functionality, customizable campaign management, and full recording capabilities, it enhances productivity while ensuring efficient communication and collaboration across teams.
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Top OMniLeads Features
- Real-Time Wallboard
- WhatsApp Business Integration
- White Label Rebranding
- Advanced Reporting Suite
- CRM/ERP Integration
- Professional Analytics Dashboards
- Video Calling Capabilities
- Automated Customer Surveys
- Custom Campaign Forms
- Multi-Campaign Management
- Answer Machine Detection
- Remote Agent Accessibility
- Full Call Recording
- User Role Customization
- WebRTC-Based Interface
- Integrated Collaboration Tools
- Dynamic Data Collection
- Efficient Load Distribution
- On-Premises or Cloud Deployment
- Automated Updates
