ProProfs Help Desk
ProProfs Help Desk is an email management software that centralizes customer inquiries, streamlining support for teams of all sizes. With advanced automation, real-time reporting, and collaboration features, it empowers agents to resolve issues quickly. The platform integrates seamlessly with live chat and knowledge bases, enhancing the overall customer experience.
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Top ProProfs Help Desk Features
- AI-powered customer sentiment analysis
- Unified communication management
- Collaborative internal notes system
- Advanced automation with Round-Robin assignment
- Canned responses for efficiency
- Real-time performance tracking
- Automated customer satisfaction surveys
- Multi-channel support capabilities
- Mobile apps for on-the-go support
- Two-Factor Authentication for security
- Integration with CRM systems
- Customizable ticket priorities and filters
- Dynamic workload distribution
- AI-generated personalized replies
- Child ticket management for complex issues
- Seamless integration with Live Chat
- Knowledge Base
- and Survey Maker
- Expert onboarding support and guidance
- Instant automated notifications
- Fast and consistent reply templates.
