QX MailerDesk
QX MailerDesk transforms email query management by automatically converting support emails into tickets, streamlining the allocation of tasks across departments such as HR, IT, and sales. By enhancing team efficiency, reducing turnaround times, and preventing SLA violations, it ensures effective query resolution while offering custom folder configurations and automated ticket management.
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Top QX MailerDesk Features
- Automatic ticket creation
- Role-based access control
- Customizable SLA configurations
- Email template responses
- Centralized email query access
- Ticket collision prevention
- Automated ticket routing
- Live data reporting
- Snooze ticket reminders
- Process transparency tools
- GDPR compliant system
- Real-time progress tracking
- Defined business operation hours
- Multi-department query management
- Historical query resolution tracking
- Custom folder organization
- Efficient workload distribution
- Automated ticket escalation
- Performance analytics dashboard
- Intuitive user interface
