Helpdesk
Redmine Helpdesk is an advanced project management software plugin that streamlines customer service with features like multi-inbox support, ticket management, and customizable response templates. It includes SLA metrics, satisfaction ratings, and seamless integration with Redmine's Issues module, enhancing efficiency and collaboration for teams dealing with support tickets and customer inquiries.
Top Helpdesk Alternatives
Eyeon Tracker
Eyeon Tracker empowers project managers and teams to streamline project management with ease.
RedmineUP
RedmineUP offers flexible drag-and-drop Scrum and Kanban boards, enabling teams to manage Agile projects efficiently.
Buildern
Buildern revolutionizes construction management by offering a seamless platform that integrates pre-sales lead tracking, CRM, and project oversight.
InLoox PM
InLoox PM streamlines project management by integrating seamlessly with Microsoft Outlook.
Rindle
Rindle empowers teams to build and automate tailored business processes seamlessly.
Runrun it
Automating workflows has never been easier with this platform, designed for teams to streamline processes.
Trigger
With a focus on agile innovation, they deliver Minimum Viable Products swiftly, ensuring alignment with...
MPMM Professional
Each template addresses key phases—initiation, planning, execution, and closure—empowering teams to enhance efficiency, maintain consistency...
next project
Developed through agile methodologies, it integrates structured training and coaching, empowering users to confidently manage...
Kanban Tool
With real-time task sharing, insightful analytics, and customizable features, it enables users to monitor project...
ProProfs Project
It facilitates real-time collaboration across teams, ensuring smooth communication and file sharing...
Workday Professional Services Automation
It empowers teams to match talent to projects, automate billing processes, and accurately forecast costs...
BeeWits
Their expert team covers SEO, web design, and project management, ensuring businesses effectively reach their...
MindGenius
With features for task assignment, brainstorming, and collaboration, it enhances productivity and client engagement...
Drutas
By centralizing task tracking and facilitating real-time updates, it enhances collaboration among hybrid teams...
Top Helpdesk Features
- Multiple inboxes management
- Canned responses library
- Auto-reply customization
- SLA performance metrics
- Client satisfaction tracking
- Editable reply templates
- Contextual issue creation
- Drag & drop boards
- Integrated CRM functionality
- Automatic email sorting
- Customizable Helpdesk widget
- Macros for personalized responses
- Ticket history visibility
- Effortless issue filtering
- User tag management
- Invoicing and expense tracking
- Time billing management
- Notifications and birthday reminders
- Fast and reliable support
- Open Source integration capabilities
