Helpdesk
Redmine Helpdesk is an advanced project management software plugin that streamlines customer service with features like multi-inbox support, ticket management, and customizable response templates. It includes SLA metrics, satisfaction ratings, and seamless integration with Redmine's Issues module, enhancing efficiency and collaboration for teams dealing with support tickets and customer inquiries.
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Top Helpdesk Features
- Multiple inboxes management
- Canned responses library
- Auto-reply customization
- SLA performance metrics
- Client satisfaction tracking
- Editable reply templates
- Contextual issue creation
- Drag & drop boards
- Integrated CRM functionality
- Automatic email sorting
- Customizable Helpdesk widget
- Macros for personalized responses
- Ticket history visibility
- Effortless issue filtering
- User tag management
- Invoicing and expense tracking
- Time billing management
- Notifications and birthday reminders
- Fast and reliable support
- Open Source integration capabilities
