sitehelpdesk-IT
Designed specifically for IT support, this helpdesk software seamlessly integrates ITIL service management features to enhance internal support services without hindering service delivery. With a fully integrated Configuration Management Database, it effectively manages requests for change, reduces incidents through trend analysis, and fosters proactive problem management for optimal service excellence.
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sitehelpdesk IT
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Top sitehelpdesk-IT Features
- ITIL service management application
- Integrated Configuration Management Database
- Change request management (RFC)
- Incident trend identification
- Proactive error resolution
- SLA calculation integration
- Email to ticket conversion
- Microsoft Systems Management integration
- Asset lifecycle control
- Internal support service design
- Service excellence case studies
- ISO 27001 certification support
- National customer service award winner
- Sarbanes-Oxley compliance assistance
- Enhanced SLA notifications
- IT infrastructure impact minimization
- Comprehensive incident management
- Customizable reporting features
- User-friendly interface
- Cloud-hosted service desk software
