Smaply
Smaply empowers organizations to visualize and enhance customer journeys through intuitive mapping tools. It enables teams to identify pain points, create actionable personas, and link journey maps seamlessly. With real-time collaboration and robust integrations, Smaply supports effective decision-making and fosters a customer-centric approach across all touchpoints while ensuring data privacy compliance.
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Top Smaply Features
- Customer journey visualization
- Intuitive drag-and-drop interface
- Real-time collaboration capabilities
- Comprehensive journey hierarchies
- Integration with real-time metrics
- Custom persona creation
- Performance tracking of maps
- Cross-team collaboration tools
- High data protection standards
- GDPR compliance and certifications
- Filterable personas linked to maps
- User role management
- Pain point identification tools
- Actionable insights from journey maps
- Visualize opportunities and solutions
- Stable performance in poor connectivity
- Commenting system on cards
- Enhanced data integration options
- Flexible card expansion features
- Portfolio graph for prioritization
