Soft-ex
Soft-ex offers Telecom Expense Management Software designed to empower Digital Service Providers (DSPs) with enhanced customer engagement and streamlined billing processes. By integrating with major UC platforms, it provides real-time analytics and personalized billing insights, optimizing costs and improving customer loyalty while significantly reducing support calls related to billing inquiries.
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Top Soft-ex Features
- Interactive billing communications
- Advanced self-serve UX portal
- Unified visibility on multiple bills
- Personalized billing experience
- Automated compliance reporting
- Configurable integration with UC platforms
- Granular performance analytics
- Cost allocation drill-down analytics
- Subscriber data intelligence
- Targeted profiling for upselling
- Widget-driven dashboard interface
- Real-time usage notifications
- Call center volume reduction
- Seamless integration with existing systems
- Customer engagement optimization tools
- 24/7 access to billing information
- Enhanced user onboarding messages
- Comprehensive cost and infrastructure reporting
- Increased customer loyalty strategies
- Collaborative analytics for remote teams
