Spiral
Spiral employs advanced AI to intelligently categorize customer interactions into actionable intents, streamlining the tracking of support, customer experience, and product issues. By integrating seamlessly with existing CRMs, it enables real-time feedback analysis and proactive issue detection, freeing agents to focus on customer engagement and improving overall service efficiency.
Top Spiral Alternatives
Pointel Survey360
Pointel Survey360 empowers businesses to capture authentic customer feedback through a user-friendly 360-degree survey tool.
TABLE
TABLE revolutionizes customer service by offering a unified platform that adapts to individual preferences.
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Perch Insights revolutionizes customer experience management by harnessing Gen-AI to identify trends and root causes, empowering businesses to take decisive actions.
okaxis
The cloud-based okaxis platform empowers businesses to effortlessly gather and analyze customer feedback, transforming insights into actionable strategies.
OmniPanel
OmniPanel streamlines cross-functional collaboration by automating customer insights reporting and case handoffs.
Customer Empowerment Exchange (CEX)
The Customer Empowerment Exchange (CEX) enables aspiring customers to connect seamlessly with existing customers and brand ambassadors, facilitating the exchange of product information through preferred communication channels.
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Luminai
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Each project can be divided into manageable stages, or "Events," facilitating targeted feedback collection...
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Zipari
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It seamlessly collects insights from various channels—calls, social media, emails, and more—into an intuitive dashboard...
Top Spiral Features
- AI-driven intent classification
- Unified customer interaction taxonomy
- Real-time issue detection
- Seamless CRM integration
- Automated agent tagging
- Post-interaction summary automation
- Data ownership and control
- Omnichannel feedback analysis
- Early problem detection
- Scalable feedback processing
- 24/7 feedback tracking
- Customizable CX enhancements
- Actionable insights generation
- Cost per contact reduction
- Handle time optimization
- Trend spotting capabilities
- Comprehensive issue collection
- Integration with popular CRMs
- Enterprise-grade AI analysis
- Insightful customer feedback reports
