Sprinklr Service
Sprinklr Service is an AI-driven complaint management software that integrates over 30 support channels, including voice, digital, and social media, providing a unified customer service experience. By automating manual tasks and enabling self-service options, it boosts agent productivity while reducing contact center costs, enhancing customer satisfaction across diverse platforms.
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Top Sprinklr Service Features
- Omnichannel customer support
- Unified customer view
- Seamless channel transitions
- AI-powered automation
- Self-service solutions
- In-depth analytics capabilities
- Real-time issue identification
- Multilingual support
- Integration with existing systems
- Cost reduction strategies
- Unified agent desktop
- Intelligent interaction routing
- Live chat with co-browsing
- Community engagement features
- Enhanced agent productivity
- Cloud-native platform
- Scalable across industries
- Customizable workflows
- Integration with social channels
- Industry-specific AI models
