Telligent
Telligent specializes in social networking platform to help businesses create customer and employee communities. It is commercial social community builder that includes m... Telligent specializes in social networking platform to help businesses create customer and employee communities. It is commercial social community builder that includes many tools, social applications like forums, blogs, wiki, etc. and other services like ratings, reviews, etc. to allow businesses to create more engaging communities for their customers. Telligent community software and applications can be accessed through their native platform or the RESTful APIs.
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Company Information
- Company: Telligent, Inc.
- Country: United States
Top Telligent Features
- AI-driven self-service automation
- Real-time agent coaching
- Intelligent Virtual Assistant (IVA)
- Call summary automation
- Quality evaluations automation
- Speech analytics insights
- Unlimited scheduling flexibility
- Increased agent capacity
- 90% transcription accuracy
- 35 seconds call time reduction
- 3x interaction handling capacity
- NPS improvement tracking
- Enhanced CX through AI
- Data-driven decision making
- Open platform integration
- Rapid deployment of outcomes
- Cost reduction strategies
- Comprehensive VoC analysis
- Incremental benefit maximization
- Real-time knowledge access
