Textel
Textel enhances customer interactions through a powerful business texting platform that combines AI and human engagement. Businesses can connect with customers seamlessly, whether on a large scale or through personalized 1:1 conversations. This integration with existing systems fosters loyalty and drives efficiencies, transforming texting into a vital communication tool.
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Top Textel Features
- AI-powered conversational texting
- Agent-driven and agentless SMS
- Seamless CCaaS integration
- 1:1 personalized communication
- Mass texting with targeted audiences
- Performance tracking and analytics
- MMS support for rich media
- Conversation history tracking
- Automated task management
- Improved customer service metrics
- Streamlined team communication
- Flexibility in operational processes
- Proactive engagement through promotions
- Real-time campaign refinement
- Easy-to-use interface
- Compliance with texting regulations
- Built-in customer relationship tools
- Increased customer loyalty
- Enhanced customer experience
- Omnichannel strategy support
