TIKTING
TIKTING is a robust knowledge management software designed to automate request ticket creation, assignment, and routing across various departments. It facilitates asset lifecycle management, streamlines workflows for change approvals, enhances project task efficiency, and supports remote assistance. Additionally, it builds a collaborative Q&A knowledge base, ensuring effective problem resolution and continuous service delivery.
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Top TIKTING Features
- Automated ticket creation
- Multi-site assignment routing
- Complete asset lifecycle management
- Streamlined approval workflows
- Collaborative project and task management
- Recurring incident capture
- Root cause analysis support
- Custom resolution timeframes
- Ticket categorization and filtering
- Change Advisory Boards support
- Impact assessment generation
- Implementation checklist development
- Service history tracking
- Voting-based knowledge forum
- Real-time visibility analytics
- Task splitting for collaboration
- Quick solution search functionality
- Remote support capability
- Integration with IT operations
- Discount program for developing countries.
