Touch

Touch

Offering over 60 digital communication channels, this platform ensures compliance with regulations like MiFID II and GDPR. It features performance management tools for staff training and supports seamless integration for mobile and remote workforces. With capabilities for recording PBX calls and capturing conversations across various chat services, it guarantees secure, efficient communication management.

Top Touch Alternatives

1

Trust+

Offering a unique call recording service, Trust+ empowers customers by allowing them to share and retrieve their call recordings easily.

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2

Recordia

Recordia® leverages advanced artificial intelligence to revolutionize voice analysis, enabling businesses to gain profound insights from voice interactions.

From Spain
3

Intelligent Recording

Offering a diverse selection of hardware and software, Intelligent Recording provides tailored call recording solutions for businesses of all sizes.

By: Intelligent Recording From United Kingdom
4

RECOROKU

RECOROKU is a specialized call recording software designed to enhance B2B sales strategies.

From Japan
5

Oak Clarify

Oak ClarifyGo is an award-winning recording solution for Microsoft Teams, designed to meet stringent compliance standards like GDPR and FCA.

By: Oak Innovation From United Kingdom
6

Red Box

Red Box integrates seamlessly with both legacy and modern voice platforms, capturing voice data across all environments—cloud or on-premise.

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7

MyQuality

It enables real-time tracking of team performance, offers customizable views for all roles, and integrates...

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8

Replay Call Recording

Users benefit from limitless custom search filters, enabling quick retrieval of calls through tags and...

By: Trisys From United States
9

TeleWare Mobile Voice and SMS Recording

This solution, compatible with all mobile devices, effortlessly integrates into existing operations, capturing communications automatically...

By: Teleware plc From United Kingdom
10

RT Telephony

It enables users to manage inbound and outbound calls, SMS messaging, and IVR settings efficiently...

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11

MiaRec

By delivering precise insights directly from customer interactions, it empowers leaders to enhance agent performance...

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12

Smiddle Recording

This software enhances customer service, boosts agent performance, and streamlines processes...

By: Smiddle software to increase contact center productivity and improve customer experience. From Estonia
13

Majuda Voice

With a proprietary suite that complies with state and federal regulations, it guarantees streamlined processes...

By: Majuda
14

AnalytiCall

It enhances outreach with automated dialing modes, boosts campaign effectiveness through tracking insights, and ensures...

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15

Intertel

With over 35 years of expertise, it automates conversational commerce through virtual assistants and offers...

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Top Touch Features

  • Multi-channel recording capability
  • Compliance with global regulations
  • Integrated performance management tools
  • Network-based solution for remote workforce
  • Cloud and on-premise compatibility
  • Microsoft Teams integration
  • Support for Bloomberg Chat recording
  • Refinitiv Messenger support
  • SMS channel recording
  • Fast deployment of new channels
  • Tailored solutions for enterprises
  • Environmental impact minimization
  • ISO 14001 certification
  • Eco-lighthouse certification
  • Self-training and evaluation features
  • Agile response to regulatory changes
  • Seamless integration with existing systems
  • Long-term customer support relationships
  • Comprehensive conversation capture
  • Omni-channel recording solution