Top UniTel Voice Alternatives

The days of having an attendant to receive calls and transferring it to the required person are gone. UniTel Voice makes the process very easy by its cloud backed platform. It is quite simple to set up and operate. The users can add any pre-existing number or select one from their database. The users only need a device to receive calls and nothing else. The system creates a unified platform for customers to reach out more conveniently. It is also convenient for the users as it gives them the flexibility to function from anywhere.

A single contact point

UniTel Voice allows the users to set up a single point of contact instead of having numerous contacts. An organization can select a toll-free number and add extensions for each employee. UniTel Voice also offers options to choose a local number if required. Users can even create a customized point of contact with their business name. Having a toll free number for an organization adds more authenticity and reliability to it. It is ideal for growing startups as they can add up to 800 extensions. If the number of employees increases in the future, they can be easily added.

Having a professional feel

While interacting with customers, one has to be polite and kind. UniTel Voice takes care of this. The users can play an automated greeting every time a customer calls. They can also set up similar messages for different scenarios. The users can even take calls after the office timings to assist the customers. In this way, the customer will never be disappointed with the service. UniTel Voice allows the users to know who is calling so that the employees can interact accordingly. If a particular person is unavailable, the call gets transferred to someone else who can assist.

UniTel Voice requires no additional tools to set up since it is a cloud-based platform. The users can take calls from their smartphones or even desktops. It is cost-efficient, and everything is manageable via their phone application.