Vozy
Vozy enhances customer interactions through generative AI-powered virtual agents, ensuring over 50% of inquiries are resolved on first contact. With Lili Resolve, Lili Assist, and Lili Analyze, it streamlines communication among virtual agents, human agents, and customers, while providing crucial insights from analyzed conversations to improve service quality and operational efficiency.
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Top Vozy Features
- AI-driven virtual agents
- First contact resolution boost
- Unified interaction management
- Human-agent collaboration
- Key trend analysis
- Comprehensive customer insights
- Enhanced customer experience
- Automated repetitive tasks
- Critical issue escalation
- Real-time performance analytics
- 28% operational cost savings
- 80% timely payment conversion
- Multi-channel engagement solutions
- Security compliance certifications
- ISO-certified information security
- Scalable customer service automation
- Conversational marketing integration
- Increased agent productivity
- Continuous improvement feedback loop
- Personalized customer interactions
