X Cloud Contact Center
X Cloud Contact Center transforms communication for businesses of all sizes by integrating voice, chat, and video on a single platform. Agents can be efficiently managed... X Cloud Contact Center transforms communication for businesses of all sizes by integrating voice, chat, and video on a single platform. Agents can be efficiently managed and categorized for skills-based call routing, while employees enjoy enterprise-level capabilities and WebRTC support for seamless collaboration. Push notifications ensure no vital calls are missed, enhancing team connectivity and productivity.
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Company Information
- Company: Ytel
- Country: United States
Top X Cloud Contact Center Features
- Skills-Based Call Routing
- WebRTC Integrated Communication
- Push Notifications for Calls
- Unified Messaging Platform
- Real-time Team Collaboration
- Easy Video Conferencing
- Dedicated Conference Rooms
- Agent Categorization for Routing
- Cross-Device Functionality
- Inbound Contact Center Management
- Enterprise Phone System Features
- Simplified Internal Collaboration
- Multi-Channel Communication Options
- Automated Interaction Routing
- Remote Team Communication Tools
- Instant Messaging Capabilities
- Customizable Agent Profiles
- Seamless Integration with Existing Systems
- Simple User Management Interface
- Comprehensive Reporting and Analytics
