Deskoala
Deskoala serves as a centralized help desk and ticketing software, streamlining customer support requests across various channels such as email, web, and phone. It tracks action history and analyzes service KPIs through user-friendly dashboards, enhancing support management, process optimization, and performance measurement for teams aiming to elevate customer service efficiency.
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Top Deskoala Features
- Unified support request management
- Multi-channel report consolidation
- Action history tracking
- Intuitive service KPIs dashboards
- Customizable ticketing workflows
- Automated ticket assignment rules
- User-friendly interface design
- Real-time performance analytics
- Integration with existing systems
- SLA management capabilities
- Customer communication tracking
- Comprehensive reporting tools
- Easy escalation procedures
- Knowledge base integration
- Customizable notification settings
- Ticket prioritization features
- User role management
- API access for developers
- Collaborative team communication tools
- Customer satisfaction surveys.
