Caplena
Empowering brands and market research agencies, Caplena decodes customer feedback by integrating open-ended text with quantitative data. It enables swift analysis of up to 10,000 responses, revealing themes and sentiments in multiple languages. Users can visualize insights through customizable dashboards, facilitating rapid decision-making and understanding of customer journeys.
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Top Caplena Features
- Fast text response analysis
- Multilingual sentiment detection
- Customizable interactive dashboards
- AI-driven insights generation
- Theme categorization capabilities
- Tailored reporting options
- Evolving data analysis
- Collaborative AI fine-tuning
- Correlation tracking with variables
- Real-time feedback visualization
- Passenger journey segmentation
- Quick project setup
- Automated insights delivery
- Historical trend analysis
- Stakeholder-friendly presentations
- Comprehensive feedback source integration
- Adaptive sentiment analysis
- Actionable customer journey insights
- Market research agency support
- Fortune 500 collaboration.
