ContactPoint 360
This innovative speech analytics software enhances customer experience by leveraging AI-driven insights to optimize interactions. It empowers agents with real-time sentiment analysis and precision query handling, significantly improving first contact resolution rates. By streamlining training and reducing attrition, it transforms contact center operations, driving both efficiency and customer satisfaction.
Top ContactPoint 360 Alternatives
InteliConvo
The InteliConvo® Speech Analytics Platform leverages advanced AI to enhance customer interactions by analyzing audio calls in Hindi, English, and 46 other languages with high transcription accuracy.
Call Journey
This advanced speech analytics software captures the Voice of the Customer across critical touchpoints, revealing preventable friction and customer effort.
Talkmap
This speech analytics software revolutionizes customer interactions by converting every conversation into actionable insights.
Speech Analytics
The Speech Analytics module analyzes customer-company phone conversations to extract critical data automatically.
Recordsure
This speech analytics software revolutionizes post-conversation assessments by creating reliable audio records for government and public sector interactions.
SpeechFit
SpeechFit serves as an innovative companion app for stuttering therapy, seamlessly integrating with Camperdown, Lidcombe, Westmead, and Oakville programs.
DeepTranscript
Users can tailor voice recognition with specialized vocabulary and access transcriptions in seconds through a...
MediaSpeech
It automatically detects keywords in radio and TV broadcasts, enhances content searchability through full-text indexing...
Contexta360
With modular Snap-In features, it seamlessly integrates into existing systems, offering tools for real-time analysis...
Imetrix
With a focus on understanding unique challenges, Imetrix crafts tailored solutions, leveraging advanced methodologies and...
Xdroid Voice Analytics
This solution enhances agent performance through personalized feedback, monitors compliance with regulations, measures productivity metrics...
Provana ICAP
Through automated scoring and insights into call performance, it reduces reliance on manual oversight...
Verint Speech Analytics
By leveraging AI-powered tools, it uncovers key themes affecting customer experience, enhances agent performance, and...
Fonetik
By analyzing 100% of conversations, it enhances performance, ensures compliance, and boosts operational efficiency...
Yandex SpeechSense
By tagging dialogs, it enables swift identification of key characteristics and monitoring of service quality...
Top ContactPoint 360 Features
- AI-driven speech analytics
- Multilingual support capabilities
- Advanced sentiment analysis
- Real-time performance tracking
- Customizable reporting tools
- Seamless integration with CRM
- Enhanced coaching and training tools
- First Contact Resolution optimization
- Automated query handling
- Back-office process automation
- Workforce management optimization
- AI-powered staffing solutions
- Voice AI for sales boosting
- Remote work transition support
- Data-driven customer insights
- Customer satisfaction growth tracking
- Compliance-driven intelligence
- Precision scheduling features
- Cost-effective operational solutions
- Omnichannel customer engagement strategies.
