Kayako
Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone. It features knowledge base, support center, instant answers, macros, notifications, customer fields, branding, instant insights, custom ratings, and more. There are three pricing options available: Case, Fusion, and Engage.
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Kayako Review and Overview
The customers need exceptional assistance and quality service around the clock. If the brand needs to keep up its name, it is necessary to provide customer service. It also helps the establishments to retain their customer base. Kayako is a system that assists the organization in managing its customer relations. It is a complete package for handling every detail and helping the clients in every way possible. It helps in efficient management and upgrades the process of assisting. Kayako is perfect for establishments that offer quality services to clients.
Clearing the desk
Managing customer relations and assistance requires doing a lot of tasks simultaneously. Kayako helps the users to integrate different processes by using a single system. It allows the users to take care of the needs of the customers from its platform. Kayako gives all the information about the clients and their past transaction. It can prove to be a handy tool for the employees as it makes the process relatively convenient. The executives can provide quick services as they have all the tools at their disposal. It helps the establishments to get ahead in the market.
Desired flexibility
The clients can merge their existing platforms with Kayako for convenience. Kayako also offers a complete cloud-based solution for full integration. It assists the users to work seamlessly on a dedicated platform for customers. The users can customize the system as per the requirements of the establishments.
Live chat
The executives can interact with the clients in real-time for assistance. Kayako helps the brand to connect with the customers on a more personalized level. It enables users to provide detailed solutions after understanding the issues. Kayako also helps the clients in delivering a better experience with its vibrant features.
