Top Kustomer Alternatives

Providing excellent customer service should always be the priority of a company. It is especially true for product-based or service-based companies, which have to deal with customers on a regular basis. A single interruption in the complaint and resolution workflow can not only halt the entire process, but multiple such offenses can also tarnish the reputation of the company. Kustomer is a platform that offers a multifaceted approach to companies regarding their customer service. Its services scale itself according to the problem so that the service is always relevant.

Self-help is the best help, even in customer service

A customer would want nothing more than to get their issues resolved in a jiffy, no matter who does it. Adopting this philosophy properly can take companies a long way. Kustomer's self-help module takes an innovative twist to facilitate this. Using extensive AI-based automation, companies can easily manage some of their more straightforward queries in a manner that is quick and efficient, by providing their customers with a relevant solution from a curated database consisting of the solution of thousands of frequent customer complaints. It not only drastically reduces the rates of escalation but also ensures quick service.

CRM solutions that touch upon every aspect of customer service

Kustomer CRM is built to facilitate versatility in customer communication and interaction. Since providing excellent customer experience is a vital part of customer relationships, the CRM is designed to take a customer-first approach and process communications in a single workflow, eliminating extra costs. Kustomer's CRM also is very light on resources, making it viable even on mobile devices and allowing professionals to interact with the customers in any place. Another primary focus of a CRM platform is integration, which Kustomer provides adequately owing to its open nature.  

Communications that feels natural and friendly

Every communication that goes through the Kustomer platform is relevant, professional, and engaging. This is partly because the professional communicating with the customer is always provided with relevant data, and partly since an AI element takes over during specific monotonous tasks.