LiveAgent
This help desk software offers a powerful multi-channel toolset, featuring over 130 ticketing functionalities and 200+ integrations. Renowned for its rapid implementation and exceptional live chat capabilities, it streamlines customer interactions across platforms, including social media. With advanced automation and a built-in call center, it enhances customer service efficiency significantly.
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Top LiveAgent Features
- Multi-channel support
- Fastest chat widget
- Proactive chat features
- Unlimited call recordings
- IVR capabilities
- Agent availability management
- Centralized ticketing system
- Cost-saving ticketing
- Social media integrations
- Knowledge base articles
- Self-service customer portal
- Real-time chat support
- Advanced automation rules
- Direct customer support access
- 24/7 customer support
- Concierge migration services
- Customizable ticketing workflows
- Robust reporting tools
- Comprehensive user analytics
- Integration with popular tools
