Rhino Support Review
Rhino Support is a customer support system created by in 2011. The
service has been generating a lot of recommendations from the users due
to its affordable pricing plan, with the option to add unlimited agents
in their pro and platinum plans.
Ticket Management In One Click
Support allows easy management for your support tickets, with only one
click. In this way, every support ticket that you receive can be
assigned to a customer service agent in just one click. Also, you can
view the support tickets that you have received based on their subjects,
as well as set the priority for each of them. This will allow easy
management for all incoming support tickets that you receive from your
This support software is
very easy to set up, and you can get started using it in just a few
minutes after you sign up into the service plan of your choice. Since it
is a web-based customer support software, you will be able to integrate
it with your website very easily, without the need to install anything.
Once you’ve signed up to the plan of your choice, you can add new
departments, add new support agents, fill up your company information,
as well as putting “Support” tab on your website easily.
Ways to Communicate
Support provides features that will give you the simplest and easiest
way to communicate with your customers. You can communicate with them
via email, chat, or create your own knowledge base so that your
customers can seek help for themselves before asking your help. With
this software, it’s all about simplicity. Thus, you will not be bothered
with unnecessary features that you will end up not using later.
Support For Multiple Websites
the platinum plan, you will be able to manage up to 5 websites, with
unlimited agents, at no additional cost. This will allow you to get a
simple support system for all your websites in one account. Thus, you
will be able to manage all your websites in one control panel, giving
the best efficiency in your work in dealing with your customers.
Quicken The Process Of Response
you receive hundreds of support tickets per week or even per day, you
can quicken the process of your response with the features provided in
Rhino Support software. You will be able to join multiple tickets that
have related or same
questions and provide one response to all of them. Also, if you receive
the same question over and over, you can just use a canned response in
order to give the fastest response time, as well as to save your time so
that you can quickly help other customers.
software will allow you to filter spam messages that go through your
customer support team so that it will not slow down your work. Spam
messages can often decrease your productivity, and thus, you will need
to filter them even before you read them. The software will allow smart
filtering for spam messages that will keep your inbox clean from junk
messages that you will only end up deleting later. You will be able to
deal only with messages from your real customers.
The biggest advantage that you can get with Rhino Support is the affordable pricing plans which allow you to add unlimited
number of agents into your support team. With features geared toward
simplicity, easiness, and efficiency, Rhino Support is a good help desk
software that you can use to respond to your customers’ inquiries fast.
It is also quick to set up and fully brandable, which means that you can
get started in using this software as quickly as possible, with your
business’ brand name.