Abstrakt
Revamping call scorecards becomes effortless with this innovative platform. It provides agents real-time guidance, automates quality assurance, and enhances compliance. By swiftly triggering recommended responses and minimizing post-call tasks, it boosts efficiency and accuracy, ensuring consistent performance and improved customer satisfaction. Experience a transformative approach to call management.
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Top Abstrakt Features
- Real-time call guidance
- Automated QA checks
- Instant recommended responses
- Playbooks based on interaction
- Speech analytics reporting
- Sentiment-based call sorting
- Compliance risk mitigation
- Post-call automation
- CRM integration for notes
- Performance replication insights
- Reduced call review time
- Elimination of agent bias
- Customizable notification settings
- Enhanced training efficiency
- Comprehensive call transcripts
- Efficiency in agent ramp-up
- Consistent sales team uniformity
- Technology agnostic platform
- Proactive call analytics
- Improved customer satisfaction scores
