Aura365
Gnani.ai's Aura365 harnesses AI-driven omnichannel analytics to capture and analyze customer interactions across various platforms. This innovative solution uncovers valuable insights from both voice and non-voice channels, empowering brands to enhance their customer experience strategy and effectively respond to the evolving needs of digitally savvy consumers.
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Top Aura365 Features
- Omnichannel analytics integration
- Voice of Customer insights
- AI-driven sentiment analysis
- Real-time customer feedback
- Multi-language support
- Predictive customer behavior modeling
- Automated reporting dashboards
- Customizable conversation metrics
- Seamless integration with CRM
- Actionable insights for CX improvement
- Non-voice channel analysis
- Machine learning adaptability
- Compliance with SOC 2 Type II
- User-friendly interface
- Historical data comparison
- Contextualized interaction analysis
- Enhanced customer journey mapping
- Proactive engagement recommendations
- Cross-channel performance tracking
- Security and data privacy features
