ArcTicketing
ArcTicketing streamlines customer support by sorting, prioritizing, and forwarding tickets to the appropriate agents based on customized assignment rules. It enables users to track performance metrics, set service level agreements, and define roles and capabilities, ensuring efficient resolution and enhanced communication within teams while promoting accountability and rapid issue resolution.
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Top ArcTicketing Features
- Customizable ticket assignment rules
- Performance report downloads
- SLA management features
- User role customization
- Average response time tracking
- Issue prioritization system
- Automated ticket forwarding
- Real-time communication tools
- Integrated time tracking
- Multi-language support options
- User-friendly dashboard interface
- Detailed ticket history logs
- Customer agent performance analytics
- Rapid issue resolution workflows
- Centralized ticket management system
- Visual project timeline integration
- Cross-department collaboration tools
- Escalation management features
- Notifications and alerts system
- Data-driven decision-making tools
