Boldchat

Boldchat

By: LogMeIn, Inc.

Boldchat is a simple live chat service that permits smooth and secure engagements with potential customers and provides critical customer information on demand. It comes bundled with some basic marketing and tracking tools. Some of the features it offers are passive browsing sharing, web-based chat reporting, social media management, SMS management, Email Management etc.

From: USA Web Visibility: 63%
Top Boldchat Alternatives
  • LiveChat
  • JivoChat
  • Chatra
  • Chatkit
  • chatroll
  • REVE Chat
  • Live800
  • HelpCrunch
  • Customerly
  • ClickDesk
  • Kommunicate
  • Website Alive
  • Re:plain
  • onWebChat
  • Raychat
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Top Boldchat Alternatives and Overview

1

LiveChat

LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.

By: LiveChat, Inc. From USA
Based on 90 Votes
2

JivoChat

Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators.

By: JivoSite, Inc. From USA
Based on 9 Votes
3

Chatra

This intelligent live chat software offers free as well as paid plans covering almost all the standard features most live chat software has to offer.

By: Roger Wilco LLC
Based on 41 Votes
4

Chatkit

Chatkit from Pusher empowers you to add real-time features to your applications.

By: Pusher
Based on 1 Vote
5

chatroll

Chatroll is a live event managing tool that supports organizers in engaging the participants during the event.

By: Chatwing
Based on 6 Votes
6

REVE Chat

ReveChat is an omni-channel customer communication platform that provides support in real-time for website visitors.

By: Revechat
Based on 13 Votes
7

Live800

By: GoldArmor
Based on 11 Votes
8

HelpCrunch

By: HelpCrunch
Based on 15 Votes
9

Customerly

It is an all-in-one solution for all the queries regarding customer handling...

By: Customerly
Based on 31 Votes
10

ClickDesk

They offer a single customer engagement platform, which includes a combination of live chat, browser...

By: ClickDesk, Corp. From India
Based on 18 Votes
11

Kommunicate

Kommunicate is a Live Chat solution, which offers bot hybrid + human support to its...

By: Kommunicate
Based on 18 Votes
12

Website Alive

It has built in click-to-chat and click-to-call features that allow customers to instantly connect with...

By: AYU Technology Solutions, LLC From USA
13

Re:plain

It is depended upon by brands like Toyota and FoodSoul and boasts a sturdy underlying...

By: Re:plain
Based on 1 Vote
14

onWebChat

This software can be integrated into almost every popular content management system via plug-ins...

By: onWebChat
15

Raychat

It can help in enhancing loyal customers to the company...

By: Raychat
Based on 1 Vote

Boldchat Review and Overview

Bold360 is a service that strives to improve the quality and efficiency of communication between an enterprise and their clients. By harnessing the power of Artificial Intelligence, agents can view detailed customer profiles to provide the most insightful solutions, and do so in real-time through the AI assisted chatbots. Their website alone lends them great credibility; their dynamic, user friendly interface is so informative that it gives you a sense of how much they value their customers. If that’s not enough, here are some features and testaments that are sure to convince you of their revolutionary services:

Interaction between company agents and AI

Many are skeptical of the quality of service and conversation a bot can provide. This is why Bold360 doesn’t depend solely on AI Chatbots. Instead, they aim to improve the interaction between the AI that displays customer information on the screen, and the agent behind it. Developed using their own Natural Language Understanding, Bold360’s chatbots can have astoundingly human-like conversations with the customer, in multiple languages, until the agent steps in. With detailed analytics, interaction-based deep learning abilities, and various functions that ease the pressure on agents, Bold360’s services allow agents to provide quick and relevant assistance.

Customized services for different industries

Of course, the kind of customer care a company provides will vary from industry to industry. But whether that’s retail or insurance, Bold360 has accounted for you, and has developed customized services. For example, for Finance and Insurance companies, Bold360 provides AI powered self-service that allows customers to check their balance or submit a claim. Companies in the Travel& Hospitality industry can reap the many benefits of Bold360’s specialized focus on personalization, mobile engagement and proactive outreach.

Industry giants, such as Tech Mahindra and The North Face, have seen vast improvements since using Bold360 services

The North Face has seen a 21% increase in its Net Promoter score, and an average chat customer satisfaction score of 94% since employing Bold360 services in 2010-which is 24% higher than the industry average for Apparel companies. Yatra, Citrix, RBS, and Signet have also shown a similar, steep upward trend in customer satisfaction.

Satisfying customer service is the hallmark of a successful company, and Bold360 has crafted patented features to help you achieve that. With their advanced AI technology, they’ve unlocked the secret to a happy customer-and it’s yours for a very reasonable price. Take the next leap towards your company’s success and, like so many flourishing enterprises, make Bold360 your launchpad.

Company Information

Company Name: LogMeIn, Inc.

Company Address: 320 Summer Street, Boston, MA, USA

Founded in: 2003

Top Features

General Features
  • Live Chat
  • Website Conversation
  • Easy to Deploy
  • Customized Chat
  • Easy Up gradation
  • Customized Chat Window
  • Innovative Functionality
Product Features
  • Unlimited Domain Deployment
  • Report Engine
  • Scheduled Reporting
  • Web-Based Chat Reports
  • SMS Management
  • Email Management
  • Advanced Administration
  • Chat Experiment Engine
Mobile Features
  • IPhone App
  • Mobile-Aware Chat Window
  • Layered Chat
  • Reporting Mobile SDK
  • Mobile Routing
Individual Features
  • Floating Chat Button
  • Customized Button
  • Image Inserter
  • Spell Checks
  • Searchable Canned Messages
  • Live Monitor Visitors
  • Data Retention
  • Data Validation