eGain Superchat
eGain Superchat empowers businesses to provide immediate, real-time chat support to website visitors. Agents can share text, files, and knowledge base articles, enhancing customer interactions. Integrated with eGain's suite, this live chat solution eliminates silos, ensuring a seamless omnichannel experience for improved sales and service opportunities.
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Top eGain Superchat Features
- Real-time chat assistance
- Seamless integration with applications
- File sharing capabilities
- Knowledge base access
- Proactive and reactive messaging
- Omnichannel customer engagement
- Industry-leading chat maturity
- Web collaboration tools
- Customizable chat interfaces
- Chat analytics and reporting
- AI-driven response suggestions
- Multi-language support
- Mobile-friendly chat solutions
- Visitor tracking and monitoring
- Automated chat routing
- Integration with CRM systems
- Secure data transmission
- User-friendly agent dashboard
- Customer satisfaction metrics
- Session recording and playback
