Live Chat Software

Live help apps and software can instantly improve conversion rate. These software monitor visitor's activity and behavior and some of them even send proactive invite based on some triggers if visitors need any help. Modern applications also offer features such as department transfer, file sharing, automated invites and much more.

Below are some of the leading software available to choose from.
1

LiveChat

LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.

By: LiveChat, Inc. From USA
Based on 90 Votes
2

JivoChat

Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators.

By: JivoSite, Inc. From USA
Based on 9 Votes
3

Chatra

This intelligent live chat software offers free as well as paid plans covering almost all the standard features most live chat software has to offer.

By: Roger Wilco LLC
Based on 41 Votes
4

Olark

Olark Live Chat is a real-time website chat solution that can integrate with Google Hangouts, Jabber, iChat, Adium, Pidgin, Skype and many more Instant Messaging applications.

By: Habla, Inc. From USA
Based on 44 Votes
5

Smartsupp

Smartsupp is a live chat solution for e-commerce websites. It is a...

By: Smartsupp.com, s.r.o. From Czech Republic
Based on 6 Votes
6

MyLiveChat

MyLiveChat is a customer support and sales tool for websites. It enables...

By: CuteSoft Components Inc. From Canada
7

Userlike

Userlike Live Chat is a SaaS solution that can be installed into any website.

By: Userlike UG From Germany
Based on 57 Votes
8

LiveAgent

LA Desk (LiveAgent Desk) is a multi-channel help desk and live chat software, with all-in-one support ticket system.

By: Quality Unit, s.r.o. From Spain
Based on 71 Votes
9

Tidio Chat

Tidio Chat is a simple and handy live chat solution for websites.

By: Tidio Ltd. From UK
10

Provide Support

ProvideSupport is a Website Traffic Monitoring and Live Chat Software company.

By: Provide Support LLC From USA
Based on 13 Votes
11

Freshchat

Freshchat is a live help solution provided by Freshservices. The company is...

By: Freshworks Inc. From USA
Based on 10 Votes
12

PureChat

PureChat offers live chat technologies for SMBs by making simple real-time support applications that are Android and iOS friendly.

By: Pure Chat Inc From USA
13

Acquire

Acquire is an online, cloud-based customer communication tool that offers multi-channel messaging services to small and medium-sized organizations to assist them with retaining and acquiring clients.

By: Acquire
Based on 18 Votes
14

Intercom

Intercom helps modern complex business to manage customer communication at scale.

By: Intercom
Based on 61 Votes
15

Moxie

Client assistance in today's digital world is progressively handled by live chat.

By: Moxie
Based on 7 Votes
16

Crisp

Crisp is software that allows organizations to interact with customers and manage them while also increasing engagement with them and attracting new users as well.

By: Crisp
Based on 10 Votes
17

tawk.to

Tawk To is a live chat app developed to enhance the customer engagement experience by enabling multiple websites and agents to collaborate in a unified dashboard in real-time along with a live search engine experience.

By: tawk.to ltd. From Latvia
Based on 20 Votes
18

Chatango

By: Chatango
Based on 1 Vote
19

LivePerson

LivePerson is a customer engagement solution. It helps companies create long-lasting relationships...

By: LivePerson, Inc. From USA
20

Zopim

Zopim is a live chat solution that aims to provide simple and affordable customer engagement tools that help businesses engage their website visitors.

By: Zopim Technologies Pte Ltd From Singapore
21

CometChat

CometChat is an advanced live chat software that has been designed to provide businesses with their chatting platforms.

By: Inscripts
Based on 9 Votes
22

Zoho SalesIQ

Zoho SalesIQ is a live chat software that helps track and engage website visitors by providing critical information, like geolocation, web path, and referrers.

By: Zoho Corporation Pvt. Ltd. From India
Based on 11 Votes
23

iAdvize

iAdvize is a multi-channel, real-time customer support solution that provides visitors with options like click-to-call and click-to-chat via a website or mobile application.

By: iAdvize SAS From France
Based on 5 Votes
24

Rocketbots

Rocketbots is a platform that allows users to interact with customers using different messaging platforms.

By: Rocketbots
Based on 2 Votes
25

Surbo

Surbo is a chatbot building platform that gives you the chatbot your business needs to keep your visitors engaged and drive more conversions.

By: Surbo
26

Rebot.me

Rebot.me is a unique platform that allows anyone, with or without technical knowledge, to create a chatbot that can respond to queries.

By: Rebot.me
Based on 1 Vote
27

uhChat

uhChat is a consolidated software, packaged as a chat window. Users may...

By: uhChat
Based on 1 Vote
28

LiveHelpNow

LiveHelpNow provides help desk and live chat software for customer service.

By: LiveHelpNow LLC. From USA
Based on 24 Votes
29

SnapEngage

SnapEngage is a live chat solution that can be installed on any website and effortlessly be integrated into any CRM or Help Desk solution.

By: SnapEngage, LLC From USA
Based on 13 Votes
30

Subiz

Subiz is a Live Chat software for e-commerce platforms through which a website owner can carry out multiple sales and support activities from a comprehensive dashboard.

By: Subiz.com From Vietnam
Based on 10 Votes
31

Chatkit

Chatkit from Pusher empowers you to add real-time features to your applications.

By: Pusher
Based on 1 Vote
32

chatroll

Chatroll is a live event managing tool that supports organizers in engaging the participants during the event.

By: Chatwing
Based on 6 Votes
33

REVE Chat

ReveChat is an omni-channel customer communication platform that provides support in real-time for website visitors.

By: Revechat
Based on 13 Votes
34

Live800

By: GoldArmor
Based on 11 Votes
35

HelpCrunch

By: HelpCrunch
Based on 15 Votes
36

Customerly

Customerly is a live chat software used to manage the provider-customer relationship.

By: Customerly
Based on 31 Votes
37

Boldchat

Boldchat is a simple live chat service that permits smooth and secure engagements with potential customers and provides critical customer information on demand.

By: LogMeIn, Inc. From USA
38

ClickDesk

ClickDesk is multi-channel live chat software that helps businesses connect with their website visitors via common Instant Messaging applications like Skype/Hangouts.

By: ClickDesk, Corp. From India
Based on 18 Votes
39

Kommunicate

Kommunicate - Get the best-automated services along with a human touch.

By: Kommunicate
Based on 18 Votes
40

Website Alive

Website Alive is a customer support and analytics company that provides live chat solutions to businesses to connect with customers in real-time.

By: AYU Technology Solutions, LLC From USA
41

Re:plain

Re:plain is an application that lets you better your client outreach by establishing a connection between you and your clients on popular and widely acclaimed messengers like Facebook messenger, Whatsapp, and Telegram.

By: Re:plain
Based on 1 Vote
42

onWebChat

onWebChat is a live chat software service that enables businesses to converse with their customers in real-time.

By: onWebChat
43

Raychat

Raychat is a free messaging application platform, where the customers whoever visits the website can know better about the application software with the help of chatbox.

By: Raychat
Based on 1 Vote
44

WhosOn

WhosOn is a comprehensive software solution that encompasses Live Website Statistics, Prospect Detection, Live Web Analytics, Real Time Support, Live Visitor Chat and more.

By: Parker Software Inc. From USA
Based on 3 Votes
45

HelpOnClick

HelponClick is a simple live chat solution that enables businesses to connect with website visitors through a live chat pop-up and provide real-time customer support.

By: HelpOnClick LLC. From USA
Based on 10 Votes
46

VideoDesk

VideoDesk is a cloud-based customer engagement platform that helps online businesses communicate with their website visitors, assist them with their queries and encourage transactions in real-time.

By: VideoDesk Inc From USA
Based on 1 Vote
47

Formilla Live Chat

Formilla Live Chat is a software allowing companies to message and maintain contact with their customers in a highly efficient manner.

By: Formilla Live Chat
Based on 1 Vote
48

Mioot

mIOOT live chat software is a provider of live chat service that offers comprehensive customer support solutions.

By: Nee Software Solutions (P) Ltd From India
Based on 1 Vote
49

ChatNox

ChatNox is a live chat software that lets support agents connect with website visitors and interact with them.

By: Tetrapod Software Inc. From Ireland
50

LiveSupporti

LiveSupporti is live chat service that allows website operators to connect with visitors and helps resolve visitor queries in real-time.

By: Tachyonsoft Ltd
Based on 2 Votes
51

Livezilla Chat

Livezilla is a Live Support and Help System that connects businesses to website visitors instantly.

By: LiveZilla GmbH From Germany
52

Velaro Live Chat

Velaro Live Chat software is a click-to-chat and click-to-call solution that allows website agents to communicate with visitors in real time.

By: Velaro, Inc. From USA
53

PhpLiveSupport

PhpLiveSupport enables real-time chat with website visitors. The software aims to improve...

By: OSI Codes Inc. From US
54

Lime Talk

Good widget chatting software for your website, which allows you to communicate with your potential clients easily.

By: Lime Inspirations
Based on 17 Votes
55

Live2Support

Live2Support is a live chat solution that provides robust customer communication system through a website widget that aims to drive sales, create new markets and establish an ongoing relationship with clients.

By: Live2Support Pvt. Ltd. From USA
56

Chaport Live Chat

By: Chaport
Based on 22 Votes
57

Kayako Engage

Kayako is a digital customer care company that does chat and communications support for businesses around the world.

By: Kayako Ltd. From India
58

Help.com Chat

By: Help.com
Based on 6 Votes
59

SYNCRO Website Chat

SYNCRO website chat to text software allows you to chat with your website visitors via your phone's text messaging software.

By: SYNCRO Website Chat From Canada
60

Comm100 LiveChat

Comm100 LiveChat is a live support software that enables online businesses to connect with their website’s visitors in real time.

By: Comm100 Network Corporation From Canada
61

LiveAdmin

LiveAdmin is a live chat software that helps website owners connect with visitors and guide them during their stay, to qualify their needs and convert them into customers.

By: Dayana Networks Ltd From Canada

To be successful today, organizations must use the power and reach of the Internet to market their products and gain visibility. If you own a website that sells a service or product, then more than ever you need to reach out to gain new customers as well as maintain great relationships with existing ones.

But is it enough to merely showcase your products and services on your website? Visitors to your website will often have questions for which they don’t want to call or send emails and wait endlessly for a response. This is where live chat software makes things easier for the customer as well as the merchandise or service provider. A well-trained and knowledgeable chat operator can not only provide answers instantly, but they can even help the company promote and sell a few of its products. Live chat software is therefore a win-win for both the buyer and the seller.

If your organization is looking to obtain live chat software to convert visitors into customers, or simply to help resolve their issues, then here are some basic guidelines to help you make a decision.

Customization

Customizing the layout and theme of your chat window to match the look and feel of your website is of utmost importance. The color and text along with the placement and size of the chat panel must be customizable. Though some software providers offer high-end customization, some knowledge of CSS may be necessary to incorporate the features in your chat window.

Chat triggers help you initiate chats automatically and respond to different groups of visitors in a particular manner. The ability to customize when and how these triggers operate can also help you provide a unique and impressionable end-user experience.

Real-Time Visitor Information

It’s impossible to chat with a visitor without having at least a little information about them. This becomes even more important when serving first-time visitors. A pre-chat survey lets you obtain their name, email and any other relevant information. However, to better understand their needs, it’s important to obtain real-time information about their location, pages visited, time on site, and where applicable, the products in the shopping cart. This information allows you to not only assist them better, but also to close a sale.

For returning customers, chat history and visitor information can help you wow your customers and gain their appreciation and loyalty. The ability to add a memo or note to a chat record can help agents know the customer’s exact needs and preferences when they visit again.   

Mobile Accessibility

Internet connectivity today has made it possible for people to conduct personal and business interactions on the move. Desktop applications can help customers browse casually in the comfort of their home. But for those who travel frequently, mobile accessibility is paramount. The live chat software must therefore be accessible on popular mobile platforms. This can also be useful to extend working hours for agents or have them telecommute occasionally.

Integrations

The ability to integrate your live chat software with third-party applications helps businesses streamline their operations. Your live chat software must, therefore, be compatible with some of the more popular CMS, Helpdesk, and CRM applications such as WordPress, Joomla, Zendesk, and Salesforce, to name a few.   

Chat Reports

Chat reports are a great way to measure how well your organization is managing its chat operations. Metrics such as number of chats initiated, number of chats failed, chat duration, etc. can help you decide on your future strategy with regards to how many agents you want to engage, and what are the best times to be active.

Other Important Features

To ensure optimal utilization of your chat resources, it’s important to consider some useful time-saving features. Shortcuts and canned messages help your chat agents respond quickly to commonly asked questions. File transfers and co-browsing also cut down on response times and help resolve your customer’s issues with the least possible fuss. If you have customers in different countries, it pays to have an automatic language translation feature which ensures that your customers can communicate in the language of their preference. An agent transfer feature may also be necessary, especially if yours is a multi-department business, or if you have different teams handling customer service and sales.    

Conclusion

Live chat software lets you add a personal touch to your customer relationship initiatives. There are a plethora of features and tools on offer, but it’s important to understand which of these will be most beneficial to your business and your customers. Most live chat software providers offer a short trial period. This is a great way to find one that best fits your own unique requirements.