Live Chat Software
LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.
Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators.
This intelligent live chat software offers free as well as paid plans covering almost all the standard features most live chat software has to offer.
Olark Live Chat is a real-time website chat solution that can integrate with Google Hangouts, Jabber, iChat, Adium, Pidgin, Skype and many more Instant Messaging applications.
Smartsupp is a live chat solution for e-commerce websites. It is a...
MyLiveChat is a customer support and sales tool for websites. It enables...
Userlike Live Chat is a SaaS solution that can be installed into any website.
LA Desk (LiveAgent Desk) is a multi-channel help desk and live chat software, with all-in-one support ticket system.
Tidio Chat is a simple and handy live chat solution for websites.
ProvideSupport is a Website Traffic Monitoring and Live Chat Software company.
Freshchat is a live help solution provided by Freshservices. The company is...
PureChat offers live chat technologies for SMBs by making simple real-time support applications that are Android and iOS friendly.
Acquire is an online, cloud-based customer communication tool that offers multi-channel messaging services to small and medium-sized organizations to assist them with retaining and acquiring clients.
Intercom helps modern complex business to manage customer communication at scale.
Client assistance in today's digital world is progressively handled by live chat.
Crisp is software that allows organizations to interact with customers and manage them while also increasing engagement with them and attracting new users as well.
Tawk To is a live chat app developed to enhance the customer engagement experience by enabling multiple websites and agents to collaborate in a unified dashboard in real-time along with a live search engine experience.
LivePerson is a customer engagement solution. It helps companies create long-lasting relationships...
Zopim is a live chat solution that aims to provide simple and affordable customer engagement tools that help businesses engage their website visitors.
CometChat is an advanced live chat software that has been designed to provide businesses with their chatting platforms.
Zoho SalesIQ is a live chat software that helps track and engage website visitors by providing critical information, like geolocation, web path, and referrers.
iAdvize is a multi-channel, real-time customer support solution that provides visitors with options like click-to-call and click-to-chat via a website or mobile application.
Rebot.me is a unique platform that allows anyone, with or without technical knowledge, to create a chatbot that can respond to queries.
uhChat is a consolidated software, packaged as a chat window. Users may...
LiveHelpNow provides help desk and live chat software for customer service.
SnapEngage is a live chat solution that can be installed on any website and effortlessly be integrated into any CRM or Help Desk solution.
Subiz is a Live Chat software for e-commerce platforms through which a website owner can carry out multiple sales and support activities from a comprehensive dashboard.
Chatroll is a live event managing tool that supports organizers in engaging the participants during the event.
ReveChat is an omni-channel customer communication platform that provides support in real-time for website visitors.
Customerly is a live chat software used to manage the provider-customer relationship.
Boldchat is a simple live chat service that permits smooth and secure engagements with potential customers and provides critical customer information on demand.
ClickDesk is multi-channel live chat software that helps businesses connect with their website visitors via common Instant Messaging applications like Skype/Hangouts.
Website Alive is a customer support and analytics company that provides live chat solutions to businesses to connect with customers in real-time.
Re:plain is an application that lets you better your client outreach by establishing a connection between you and your clients on popular and widely acclaimed messengers like Facebook messenger, Whatsapp, and Telegram.
WhosOn is a comprehensive software solution that encompasses Live Website Statistics, Prospect Detection, Live Web Analytics, Real Time Support, Live Visitor Chat and more.
HelponClick is a simple live chat solution that enables businesses to connect with website visitors through a live chat pop-up and provide real-time customer support.
VideoDesk is a cloud-based customer engagement platform that helps online businesses communicate with their website visitors, assist them with their queries and encourage transactions in real-time.
mIOOT live chat software is a provider of live chat service that offers comprehensive customer support solutions.
ChatNox is a live chat software that lets support agents connect with website visitors and interact with them.
LiveSupporti is live chat service that allows website operators to connect with visitors and helps resolve visitor queries in real-time.
Livezilla is a Live Support and Help System that connects businesses to website visitors instantly.
Velaro Live Chat
Velaro Live Chat software is a click-to-chat and click-to-call solution that allows website agents to communicate with visitors in real time.
PhpLiveSupport enables real-time chat with website visitors. The software aims to improve...
Good widget chatting software for your website, which allows you to communicate with your potential clients easily.
Live2Support is a live chat solution that provides robust customer communication system through a website widget that aims to drive sales, create new markets and establish an ongoing relationship with clients.
Kayako is a digital customer care company that does chat and communications support for businesses around the world.
SYNCRO Website Chat
SYNCRO website chat to text software allows you to chat with your website visitors via your phone's text messaging software.
Comm100 LiveChat is a live support software that enables online businesses to connect with their website’s visitors in real time.
LiveAdmin is a live chat software that helps website owners connect with visitors and guide them during their stay, to qualify their needs and convert them into customers.
To be successful today, organizations must use the power and reach of
the Internet to market their products and gain visibility. If you own a
website that sells a service or product, then more than ever you need
to reach out to gain new customers as well as maintain great
relationships with existing ones.
But is it enough to merely showcase your products and services on your website? Visitors to your website will often have questions for which they don’t want to call or send emails and wait endlessly for a response. This is where live chat software makes things easier for the customer as well as the merchandise or service provider. A well-trained and knowledgeable chat operator can not only provide answers instantly, but they can even help the company promote and sell a few of its products. Live chat software is therefore a win-win for both the buyer and the seller.
If your organization
is looking to obtain live chat software to convert visitors into
customers, or simply to help resolve their issues, then here are some
basic guidelines to help you make a decision.
Customizing the layout and theme of your chat window to match the look and feel of your website is of utmost importance. The color and text along with the placement and size of the chat panel must be customizable. Though some software providers offer high-end customization, some knowledge of CSS may be necessary to incorporate the features in your chat window.
Chat triggers help you initiate chats automatically and respond to different groups of visitors in a particular manner. The ability to customize when and how these triggers operate can also help you provide a unique and impressionable end-user experience.
Real-Time Visitor Information
It’s impossible to chat with a visitor without having at least a little information about them. This becomes even more important when serving first-time visitors. A pre-chat survey lets you obtain their name, email and any other relevant information. However, to better understand their needs, it’s important to obtain real-time information about their location, pages visited, time on site, and where applicable, the products in the shopping cart. This information allows you to not only assist them better, but also to close a sale.
For returning customers, chat history and visitor information can help you wow your customers and gain their appreciation and loyalty. The ability to add a memo or note to a chat record can help agents know the customer’s exact needs and preferences when they visit again.
Internet connectivity today has made it possible for people to conduct personal and business interactions on the move. Desktop applications can help customers browse casually in the comfort of their home. But for those who travel frequently, mobile accessibility is paramount. The live chat software must therefore be accessible on popular mobile platforms. This can also be useful to extend working hours for agents or have them telecommute occasionally.
The ability to integrate your live chat software with third-party applications helps businesses streamline their operations. Your live chat software must, therefore, be compatible with some of the more popular CMS, Helpdesk, and CRM applications such as WordPress, Joomla, Zendesk, and Salesforce, to name a few.
Chat reports are a great way to measure how well your organization is managing its chat operations. Metrics such as number of chats initiated, number of chats failed, chat duration, etc. can help you decide on your future strategy with regards to how many agents you want to engage, and what are the best times to be active.
Other Important Features
To ensure optimal utilization of your chat resources, it’s important to consider some useful time-saving features. Shortcuts and canned messages help your chat agents respond quickly to commonly asked questions. File transfers and co-browsing also cut down on response times and help resolve your customer’s issues with the least possible fuss. If you have customers in different countries, it pays to have an automatic language translation feature which ensures that your customers can communicate in the language of their preference. An agent transfer feature may also be necessary, especially if yours is a multi-department business, or if you have different teams handling customer service and sales.
Live chat software lets you add a personal touch to your customer relationship initiatives. There are a plethora of features and tools on offer, but it’s important to understand which of these will be most beneficial to your business and your customers. Most live chat software providers offer a short trial period. This is a great way to find one that best fits your own unique requirements.