Capturi
Capturi revolutionizes customer interactions by leveraging advanced speech analytics and AI. It transforms call recordings into actionable insights, enhancing customer satisfaction and sales performance. By identifying prevalent customer queries and top-performing techniques, it streamlines coaching for agents and optimizes documentation, ensuring compliance while saving valuable time.
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Top Capturi Features
- Automated real-time knowledge support
- Dynamic knowledge article suggestions
- Intelligent conversation routing
- AI-driven interaction tagging
- Automated customer satisfaction scoring
- Insights into customer interactions
- Reduced average handling time
- Enhanced first call resolution
- Customer retention strategies
- Non-valuable call reduction
- Sales strategy optimization
- Continuous coaching feedback loops
- Compliance assurance monitoring
- Customized insights based on data
- Searchable knowledge database
- AI-assisted trivial question handling
- Enhanced agent productivity
- Performance analysis of sales techniques
- Efficient documentation automation
- Unique customer inquiry insights
