Awaken Conversations
Awaken Conversations is a speech analytics software designed to capture every customer interaction across calls, emails, and social media. By leveraging AI and machine learning, it provides actionable insights into customer sentiments, identifies process inefficiencies, and enhances contact centre performance, ultimately driving improved customer experiences and reducing churn.
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Top Awaken Conversations Features
- Real-time sentiment analysis
- Multi-channel interaction insights
- Compliance risk alerts
- Automated call transcription
- Language and behavioral analytics
- Intelligent agent guidance
- Actionable customer journey insights
- Emotional detection capabilities
- Training needs identification
- Bottleneck identification
- First Call Resolution optimization
- Interactive management dashboards
- Vulnerable customer identification
- Flexible monthly contracts
- 14-day free trial offer
- Multi-language support
- Agent wellbeing tracking
- Compliance trigger notifications
- Cost reduction insights
- Customer experience enhancement
