Fonetik
Empowering contact centre agents, MOJO-CX© harnesses advanced analytics to transform customer interactions across all channels. By analyzing 100% of conversations, it enhances performance, ensures compliance, and boosts operational efficiency. With customizable alerts and intuitive coaching tools, it enables leaders to make data-driven decisions, ultimately driving superior customer and agent experiences.
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aingine
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Top Fonetik Features
- Customizable auto-alerts
- No-code conversation flow builder
- Comprehensive QA scoring
- Real-time demand analysis
- Proactive coaching prompts
- Detailed performance insights
- Predictive demand forecasting
- Easy coaching session scheduling
- 360-degree feedback collection
- Enhanced agent satisfaction scores
- Behavioral nudges for agents
- Complete conversation analytics
- Multi-channel conversation monitoring
- Reduced compliance risks
- Strategic up/cross-sell opportunities
- Simplified workforce management
- Effective coaching recognition
- Increased operational efficiency
- Actionable customer insights
- Continuous performance improvement
