Castel Detect Live
Castel Detect LIVE employs cutting-edge speech analytics to enhance customer experiences and optimize call center performance. Through real-time monitoring, it delivers immediate feedback to agents, ensuring compliance and adherence to best practices. The system features dynamic scripting, live chat for instant support, and insightful reporting, driving continuous improvement and operational excellence.
Top Castel Detect Live Alternatives
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QEval
QEval revolutionizes contact center quality assurance with its AI-driven software, offering real-time speech analytics and customizable performance management tools.
Intryc
This AI-powered quality assurance software revolutionizes customer support by automating ticket evaluations and enabling real-time insights.
AuditWise
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TransMon
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Enthu.ai
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Top Castel Detect Live Features
- Real-time call monitoring
- Live compliance alerts
- Post-call analysis
- Agent performance scoring
- Dynamic script display
- Live agent feedback
- Speech analytics technology
- Gamification of metrics
- Automated quality assurance
- Interactive performance dashboards
- Event-triggered reminders
- Comprehensive call data filtering
- Multichannel communication support
- Instant chat functionality
- Customizable compliance scripts
- Detailed trend reporting
- Peer comparison scoring
- Preemptive issue identification
- Workflow automation capabilities
- Actionable data insights
