QEval
QEval revolutionizes contact center quality assurance with its AI-driven software, offering real-time speech analytics and customizable performance management tools. By transforming customer interactions into actionable insights, it enhances agent coaching and compliance monitoring, ultimately driving elevated customer experiences and measurable improvements across diverse industries, from telecom to healthcare.
Top QEval Alternatives
Intryc
This AI-powered quality assurance software revolutionizes customer support by automating ticket evaluations and enabling real-time insights.
Genesys Cloud EX
Genesys Cloud EX is an advanced employee experience platform tailored for contact centers.
Zenarate AI Coach
The Zenarate AI Coach revolutionizes training by integrating AI conversations with interactive software simulations, eliminating the need for traditional environments.
Brightmetrics
Brightmetrics empowers contact centers with advanced analytics that reveal hidden efficiency opportunities and drive operational improvements.
Stella Connect
Stella Connect enhances contact center quality assurance by empowering remote customer service teams with real-time feedback and personalized coaching.
Castel Detect Live
Castel Detect LIVE employs cutting-edge speech analytics to enhance customer experiences and optimize call center performance.
VQ Online
With customizable scorecards and real-time reporting, it seamlessly integrates with existing systems...
Enthu.ai
With rapid integration and minimal setup, organizations can save time, reduce compliance risks, and enhance...
TransMon
It consolidates customer interactions—calls, emails, and chats—into a single platform, providing instant report summaries...
AuditWise
By analyzing call recordings and metadata, it highlights performance trends, ensures compliance, and fosters continuous...
Top QEval Features
- Real-time speech analytics
- AI-driven automated transcripts
- Customizable coaching modules
- Actionable performance reports
- Compliance monitoring tools
- Conversational pattern analysis
- Voice of Customer insights
- Business intelligence dashboards
- Integrated agent coaching
- Emotional sentiment detection
- Role-based access control
- Automated audit alerts
- Multi-channel support optimization
- Detailed trend reporting
- Personalized development plans
- Compliance violation notifications
- Comprehensive quality analytics
- Customer journey optimization
- Training outcome logging
- Actionable data insights
