TransMon
TransMon revolutionizes quality monitoring by enabling management to track QA team performance seamlessly. It consolidates customer interactions—calls, emails, and chats—into a single platform, providing instant report summaries. With an innovative agent module, agents enhance their skills through a self-driven approach, fostering transparency and collaboration within teams.
Top TransMon Alternatives
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QEval
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Top TransMon Features
- Third Party Quality Monitoring
- Performance Analysis Dashboard
- Real-time Customer Interaction Monitoring
- Comprehensive Reporting Tools
- Auto Sampling Process
- Instant Feedback Mechanism
- Agent Skill Development Module
- DIY Performance Improvement
- Multi-Channel Interaction Tracking
- Customizable Scorecards
- Transparent Team Communication
- Quick Report Summarization
- Quality Assurance Team Oversight
- Agent Flexibility in Sampling
- Integrated Calls
- Emails
- Chats
- User-Friendly Interface
- Performance Insights Analytics
- Continuous Quality Improvement
- Customer Success Tracking
- Certification Program for Agents
