CEC-Help desk
CEC-Help Desk offers a streamlined IT service management platform that adheres to best practices for managing incidents, problems, changes, and configurations. It consolidates user queries, procedural documents, and ticket management, ensuring efficient service delivery linked to SLAs. Additionally, it facilitates project tracking and resource management, all through a modern, user-adaptable interface.
Top CEC-Help desk Alternatives
Callbox
Callbox is an innovative help desk software that streamlines communication across multiple channels, including phone, WhatsApp, SMS, and email.
Sabio Virtual
Designed for service providers and customer support teams, this platform streamlines task management, enabling quick incident resolution by utilizing historical data and knowledge bases.
Acelerato
Acelerato has earned accolades as the 2nd Best Project Management Tool and Workflow System in the B2B Stack Award 2024, demonstrating its effectiveness in streamlining business processes.
Infradesk
Infradesk is a robust help desk software that streamlines ticket management, asset tracking, project oversight, and internal communication.
55PBX
55PBX offers a robust help desk software solution designed for seamless phone support within businesses.
Milvus
Milvus enhances ticket management by consolidating service and support channels into a single platform.
Tiflux
It streamlines workflows, enhances team productivity, and increases customer satisfaction...
Octadesk
It streamlines communication across multiple channels, automates customer journeys, and enables teams to identify bottlenecks...
TomTicket
Users can easily open support tickets, share attachments for quick resolution, engage in real-time chat...
Movidesk
Users can automate ticket management, monitor performance with dynamic dashboards, and integrate essential tools for...
CDESK
With a secure platform for storing staff and customer information, it enhances decision-making by providing...
Chat2Desk
Custom solutions cater to unique business needs, while AI-driven chatbots handle routine inquiries...
Top CEC-Help desk Features
- Incident and problem management
- Change and configuration management
- Centralized service request portal
- SLA management and tracking
- Automated asset management
- Project and resource management
- User ticket tracking
- Self-service knowledge base
- Contract expiration reminders
- Customizable user interface
- Multi-department support
- Mobile access for technicians
- Satisfaction survey integration
- Email ticket submission
- Material inventory control
- Shared information access
- Process automation features
- Direct developer access
- Client success stories
- Long-standing industry expertise
