Milvus
Milvus enhances ticket management by consolidating service and support channels into a single platform. Utilizing AI, it accelerates customer service, streamlines project management, and automates contract handling and billing. With integrated IT management, real-time notifications, and a mobile inventory app, IT teams gain unparalleled control and productivity, all without credit card requirements during the trial.
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Top Milvus Features
- AI-driven customer service customization
- Integrated multi-channel support
- Automatic contract management
- Real-time customer billing
- Device notifications dashboard
- Unlimited platform access
- Mobile inventory management app
- SLA configuration flexibility
- Intelligent ticket management automation
- Team task assignment features
- Preemptive problem-solving tools
- Workflow automation and triggers
- Password vault functionality
- Customer satisfaction surveys
- Ticket scheduling capabilities
- Service catalog management
- Advanced reporting dashboard
- Cross-device ticket submission
- Expert consultations and demos.
